Cancellation and Rescheduling Policy
If your appointment was scheduled more than 48 hours in advance and a deposit was made, please contact us at least 48 hours before your scheduled appointment to cancel or reschedule without a cancellation fee. Any advance payment for that appointment will be refunded or transferred to a new date, according to your preference.
- 48+ hours’ notice: cancel or reschedule with no cancellation fee. Any advance payment is refunded or transferred to a new date, according to your preference.
- Less than 48 hours’ notice: a cancellation fee of 25% of the agreed service price applies.
- No access or cancellation after arrival: if our team arrives and cannot access the property, or you cancel after arrival, a fee of 50% of the agreed service price applies instead. These fees are not cumulative.
Any deposit is applied toward the fee, and any remaining advance payment is refunded. Fees will be disclosed and accepted before the booking is confirmed.
Please let us know promptly if an emergency affects your appointment. We will consider exceptional circumstances individually. If we cancel your appointment or cannot safely travel because of severe weather, you may choose a new date or a full refund of the advance payment for the affected service.
Recurring customers may pause or end future appointments without a long-term commitment. The 48-hour notice rule applies to the next scheduled visit. Larger commercial and post-construction projects may have different cancellation terms, which will be provided in writing before confirmation.
Requests may be made by email, WhatsApp or phone. Include your name, appointment date and property address. We will acknowledge your request. Any statutory cancellation or refund rights that apply take priority over this policy.